These are our governing policies for one-on-one Tutor and Learning Strategist services. If you have any questions about these policies, connect with us anytime at learning@uvic.ca or 250-472-5494.

Throughout your introduction to the LAP, you will have multiple opportunities to get to know our service delivery policies.

First, at your LAP Orientation:

All students must attend a free LAP Orientation before being connected with a Tutor/ Learning Strategist. At this meeting, you will be provided with essential information about LAP service delivery, policies that inform our practice, and the opportunity to ask any questions you may have.

Second, at your Introduction Meeting: 

If we are able to connect you with a service provider, we will schedule a free Introduction Meeting between yourself and your Tutor/ Learning Strategist. Within this meeting, we will conduct a service agreement by discussing your goals, strength, reviewing policies, and determining a weekly time and location for your sessions. Following the introduction meeting, your Tutor/ Learning Strategist or an LAP Coordinator will send you a confirmation of your agreement. This will include:

• Your name and email
• Tutor/ Learning Strategist’s name and email
• Type of service (i.e., in-person, PSYC 300A or virtual via Zoom (link included), BIOL100A)
• Weekly session time and location (i.e., every Tuesday at 9:00- 10:00am in room MAC 100)
• Beginning and end dates for sessions (i.e., January 7th to April 8th)

*Please note. If 2 Introduction Meetings are missed, your request will be cancelled.

Finally, before your first session, it is your responsibility to review and understand the policies included below:

Guidelines for Agreement:

Session Structure

• • LAP Tutor/ Learning Strategy sessions occur weekly, across the semester. 
  • The LAP only offers full hour sessions (i.e., 1 hour, 2 hours, etc.). 

Cancellation of services

• • A student may cancel services at any time.
  • Students who wish to cancel services must inform a LAP Coordinator and not just the Tutor/Learning Strategist. Coordinators can be informed by email at learning@uvic.ca.
  • Students will be billed for hours worked up to the cancellation date.

Late policy

• • The Tutor/ Learning Strategist and student are expected to be on time for appointments.
  • Students and Tutor/ Learning Strategist are required to wait no longer than 15 minutes.
  • A Tutor/ Learning Strategist who is late is expected to make up the time at a later date.
  • A student who is late loses that portion of the session at full cost.
  • If the Tutor/ Learning Strategist is late more than once, please notify a LAP Coordinator at learning@uvic.ca.

Rescheduling and cancelling a Tutor/Strategist session

• • If it is mutually agreed upon, sessions may be cancelled and rescheduled as long as 24 hours notice is provided.

No shows

• • If less than 24 hours notice, or no notice is provided to cancel a session, this is considered a “no-show”.
  • Students are billed at full cost for any no-show.
  • The Tutor/ Learning Strategist is responsible for informing an LAP Coordinator of a no-show.
  • A student who has 2 no-shows in a row may no longer be provided with services.

Preparation

• • The student is responsible for bringing all relevant class materials (notes, textbooks, handouts, assignments, etc.) to sessions and should inform the Tutor/Strategist in advance if they have specific topics or questions to cover in their next session.
  • The Tutor/ Learning Strategist is expected to be adequately prepared to assist the student with the topics on which the student has requested to work.

Integrity of work

• • The integrity of the degree program cannot be compromised by asking or expecting the Tutor/ Learning Strategist to complete, organize, or in any way perform the work for the student.
  • The student takes full responsibility for success in their courses.
  • Read UVic’s academic integrity policy for more info.

Communication

• • Any questions or concerns regarding a Tutor/ Learning Strategist-student relationship should be communicated in a timely manner to a LAP Coordinator at learning@uvic.ca. Amendments to services are only possible if communicated promptly.