These are our governing policies for Tutor and Learning Strategist services.

Questions about these policies? Connect with us anytime at learning@uvic.ca or 250-472-5494.

Throughout your introduction to the LAP, you will have multiple opportunities to get to know our service delivery policies.

First, at your LAP Orientation:

All students must attend a free LAP Orientation before being connected with a Tutor/ Learning Strategist. At this meeting, you will be provided with essential information about LAP service delivery, policies that inform our practice, and the opportunity to ask any questions you may have.

Second, at your Introduction Meeting: 

If we are able to connect you with a service provider, we will schedule a free Introduction Meeting between yourself and your Tutor/ Learning Strategist. Within this meeting, we will formalize a service agreement by discussing your goals, strength, reviewing policies, and determining a weekly time and location for your sessions. Following the introduction meeting, your Tutor/ Learning Strategist or an LAP Coordinator will send you a confirmation of your agreement. This will include your:

• Tutor/ Learning Strategist’s name and email
• Service details, for example:
  • 2 hours/week in-person tutoring for PSYC 300A
  • 1 hour/week online tutoring for BIOL100A (zoom link)
• Weekly session time and location (i.e., every Tuesday from 9:00- 11:00am in room CLE C116)
• Beginning and end dates for sessions (i.e., January 7th to April 8th)

*Please note. If 2 Introduction Meetings are missed, your request may be paused.

Finally, before your first session, it is your responsibility to review and understand the policies included below:

Guidelines for Agreement:

Session Structure

• • LAP Tutor/ Learning Strategy sessions are scheduled weekly for the duration of the term, or until students end services by emailing learning@uvic.ca. 

Ending services

• • A student may end services at any time.
  • Students who wish to end services must inform learning@uvic.ca and not just the Tutor/Learning Strategist.
  • Students will be billed for hours worked up to the service end date.

Late policy

• • The Tutor/ Learning Strategist and student are expected to be on time for appointments.
  • Students and Tutor/ Learning Strategist are required to wait no longer than 15 minutes.
  • A Tutor/ Learning Strategist who is late is expected to make up the time at a later date.
  • A student who is late loses that portion of the session at full cost.
  • If the Tutor/ Learning Strategist is late more than once, please notify a LAP Coordinator at learning@uvic.ca.

Rescheduling a Tutor/Strategist session

• • If it is mutually agreed upon, sessions may be rescheduled as long as 24 hours notice is provided.
  • Rescheduling is meant to address unavoidable scheduling conflicts, and is not available on a regular basis.

No shows

• • If less than 24 hours notice, or no notice is provided to cancel a session, this is considered a “no-show”.
  • Students are billed at full cost for any no-show.
  • The Tutor/ Learning Strategist is responsible for informing an LAP Coordinator of a no-show.
  • A student who has 2 no-shows may no longer be provided with services.

Holidays

• • Sessions are cancelled on holidays where UVic is closed (see important dates).

Preparation

• • The student is responsible for bringing all relevant class materials (notes, textbooks, handouts, assignments, etc.) to sessions and should inform the Tutor/Strategist in advance if they have specific topics or questions to cover in their next session.
  • The Tutor/ Learning Strategist is expected to be adequately prepared to assist the student with the topics on which the student has requested to work.

Integrity of work

• • The integrity of the degree program cannot be compromised by asking or expecting the Tutor/ Learning Strategist to complete, organize, or in any way perform the work for the student.
  • The student takes full responsibility for success in their courses.
  • Read UVic’s academic integrity policy for more info.

Communication

• • Any questions or concerns regarding a Tutor/ Learning Strategist-student relationship should be communicated in a timely manner to a LAP Coordinator at learning@uvic.ca. Amendments to services are only possible if communicated promptly.