IALH Research Fellow Helen Monkman has co-authored a new research article entitled Applying Logic to the Healthcare Journey. Collaborating authors include Amanda L. Joseph, Jean Costello, and Yuri Quintana. The article was published in Studies in Health Technology and Informatics.
Abstract:
Cross-disciplinary approaches to remediate complex healthcare service delivery issues may have merit. This study aims to establish the potential benefits of applying service design and evaluative research concepts in healthcare. Specifically, this study aims to demonstrate how a Customer Journey Map and a Logic Model could be used in unison to identify and remedy service delivery gaps to reduce barriers to care. This study provides systems thinking approach to solving operational issues in healthcare.
To read the full article, see DOI:10.3233/SHTI230373