{"id":64,"date":"2020-04-06T21:45:05","date_gmt":"2020-04-06T21:45:05","guid":{"rendered":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/?page_id=64"},"modified":"2020-09-03T21:47:09","modified_gmt":"2020-09-03T21:47:09","slug":"help","status":"publish","type":"page","link":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/help\/","title":{"rendered":"Get Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Microsoft Teams&#8221; _builder_version=&#8221;4.3.4&#8243; background_image=&#8221;https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-content\/uploads\/sites\/4946\/2020\/04\/o365_banner.jpg&#8221;][et_pb_row _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243;]<\/p>\n<h1><span style=\"color: white\">Office <\/span><span style=\"color: white\">365 at UVic<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-content\/uploads\/sites\/4946\/2020\/04\/please-work-300&#215;71.png&#8221; _builder_version=&#8221;4.3.4&#8243; custom_margin=&#8221;||1px||false|false&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_menu active_link_color=&#8221;#d6d6d6&#8243; _builder_version=&#8221;4.3.4&#8243; menu_font=&#8221;|600|||||||&#8221; menu_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; text_orientation=&#8221;justified&#8221; custom_margin=&#8221;|0px|0px|1px|false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;][\/et_pb_menu][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.3.4&#8243; custom_margin=&#8221;-1px||-1px|0px|false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;][et_pb_row _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243;]<\/p>\n<h1><span style=\"color: #16284c;line-height: 1px\"><strong>Microsoft 365 Support<\/strong><\/span><\/h1>\n<p><span style=\"color: #16284c\"><strong>_________________________________________________________________________________________________<\/strong><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243;]<\/p>\n<h2>For technical support:<\/h2>\n<h4>Computer Help Desk<\/h4>\n<p><a href=\"mailto:helpdesk@uvic.ca\">helpdesk@uvic.ca<\/a><\/p>\n<p>250-721-7687<\/p>\n<p><span>Fill out our\u00a0<\/span><a href=\"https:\/\/www.uvic.ca\/systems\/about\/contact\/index.php\" target=\"_blank\" rel=\"noopener noreferrer\">contact form<\/a><span>.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243;]<\/p>\n<h2>For pedagogical support:<\/h2>\n<h4>Technology Integrated Learning<\/h4>\n<p><a href=\"mailto:tilhelp@uvic.ca\">tilhelp@uvic.ca<\/a><\/p>\n<p><a href=\"https:\/\/www.uvic.ca\/til\/\" target=\"_blank\" rel=\"noopener noreferrer\">uvic.ca\/til<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.5.6&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<h2><span style=\"color: #16284c\">Training sessions<\/span><\/h2>\n<p><span style=\"color: #16284c\">Sign up for a Teams training session on <a href=\"https:\/\/learningcentral.uvic.ca\/gen\/f?p=124:1:5771058235389:::::\" target=\"_blank\" rel=\"noopener noreferrer\">Learning Central<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"color: #16284c\">UVic Microsoft 365 users can also view a recorded <a href=\"https:\/\/web.microsoftstream.com\/video\/c53b010e-72ad-48c1-9a88-d169a00d40f9\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Teams Training for Staff session<\/a>.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#16284c&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;justified&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_color_all=&#8221;#16284c&#8221;]<\/p>\n<h2 style=\"text-align: center\"><span style=\"color: #16284c\"><\/span><\/h2>\n<h2 style=\"text-align: center\"><strong><span style=\"color: #16284c\">Microsoft Office Help &amp; Training<\/span><\/strong><\/h2>\n<p style=\"text-align: center\"><span style=\"color: #16284c\"><strong>____<\/strong><\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\">Microsoft offers a wide variety of help and training guides about how to use the applications included in Microsoft 365.<\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\"><a href=\"https:\/\/support.office.com\/en-US\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #16284c\">Microsoft Office Help &amp; Training\u00a0<\/a><\/span><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #16284c\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#ffffff&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#16284c&#8221;]<\/p>\n<h2 style=\"text-align: center\"><span style=\"color: #16284c\"><\/span><\/h2>\n<h2 style=\"text-align: center\"><strong><span style=\"color: #16284c\">Microsoft Office Training Centre<\/span><\/strong><\/h2>\n<p style=\"text-align: center\"><span><strong>____<\/strong><\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\">This resource includes basic steps and how-to videos on Microsoft 365 apps, including ones not in the UVic Microsoft 365 service.<\/span><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/support.office.com\/en-us\/office-training-center\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #16284c\">Microsoft 365 Training<\/span><\/a><\/p>\n<p style=\"padding-left: 30px\"><span style=\"color: #16284c\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_text _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#ffffff&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_color_all=&#8221;#16284c&#8221;]<\/p>\n<h2 style=\"text-align: center\"><strong><span style=\"color: #16284c\"><\/span><\/strong><\/h2>\n<h2 style=\"text-align: center\"><strong><span style=\"color: #16284c\">Microsoft Office Mobile Setup<\/span><\/strong><\/h2>\n<p style=\"text-align: center\"><span><strong>____<\/strong><\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\">This resource includes step-by-step instructions for setting up Microsoft Office on your mobile devices.<\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\"><a href=\"https:\/\/support.office.com\/en-us\/article\/set-up-office-apps-and-email-on-a-mobile-device-7dabb6cb-0046-40b6-81fe-767e0b1f014f\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #16284c\">Set up mobile devices<\/a><\/span><\/p>\n<p style=\"text-align: center\"><span style=\"color: #16284c\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#16284c&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_image src=&#8221;https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-content\/uploads\/sites\/4946\/2020\/04\/please-work-300&#215;71.png&#8221; _builder_version=&#8221;4.3.4&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_blurb title=&#8221;Visit our website&#8221; url=&#8221;https:\/\/www.uvic.ca\/systems\/&#8221; url_new_window=&#8221;on&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%165%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; _builder_version=&#8221;4.3.4&#8243; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_line_height=&#8221;2em&#8221; custom_margin=&#8221;15px|||62px|false|false&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.3.4&#8243;][et_pb_blurb title=&#8221;Contact us&#8221; url=&#8221;mailto:helpdesk@uvic.ca&#8221; url_new_window=&#8221;on&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%109%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.3.4&#8243; header_level=&#8221;h3&#8243; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_line_height=&#8221;1.8em&#8221; custom_margin=&#8221;14px|0px||62px|false|false&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Office 365 at UVicMicrosoft 365 Support _________________________________________________________________________________________________For technical support: Computer Help Desk helpdesk@uvic.ca 250-721-7687 Fill out our\u00a0contact form.For pedagogical support: Technology Integrated Learning tilhelp@uvic.ca uvic.ca\/tilTraining sessions Sign up for a Teams training session on Learning Central.\u00a0 UVic Microsoft 365 users can also view a recorded Microsoft Teams Training for Staff session. Microsoft Office Help &amp; [&hellip;]<\/p>\n","protected":false},"author":1583,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Info on how to reach the CHD and others involved in support.\r\n<h4>helpdesk<span class=\"atwho-query\">@uvic.ca<\/span><\/h4>","_et_gb_content_width":"","footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/users\/1583"}],"replies":[{"embeddable":true,"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":33,"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":1314,"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/pages\/64\/revisions\/1314"}],"wp:attachment":[{"href":"https:\/\/onlineacademiccommunity.uvic.ca\/O365\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}