UVic Learn Anywhere

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Territory Acknowledgement

Frequently Asked Questions

 Categories:

How can I report harassment/assault/sexualized violence?
How do I report a human rights complaint?
How do I report bullying and harassment?
  • UVic strives to prevent discrimination and harassment from taking place, and to act upon complaints of such behavior promptly, fairly, judiciously, and with due regard to confidentiality for all parties concerned
  • To report an incident of bullying and harassment, contact the Equity and Human Rights Office by email: eqhr@uvic.ca, or phone: 250-721-8488
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Where can I get citation help?
How do I find information for my assignment?
  1. Contact your instructor and/or TA
  2. Get in touch with other students in your class
  3. Take a look at the Research Anywhere LibGuide
  4. Contact your Subject librarian for help finding resources for an assignment
  5. Review Library Subject guides
How do I get print materials from the library?
  • You can now Request library material online through the Re:Quest Service, available for Faculty, Students and Staff.
    • Pick-up from the library will be arranged in advance by email and is available Monday, Tuesday or Thursday between 10:00 am and 1:00 pm.
Who can help me format my paper?
  1. If you are a graduate student and need help formatting your thesis or dissertation see Scope, structure and formatting on the UVic Graduate Studies page, or email lctecdsk@uvic.ca for technical assistance
  2. For support and assistance with formatting a paper or document for a course, email lctecdsk@uvic.ca
What are the course add/drop dates?
  • UVic’s Summer session is made up of seven terms that start and end on the dates outlined here. Since each term is slightly different, the fee reduction and academic drop deadlines vary. Please see Undergraduate registration dates & deadlines for more information
Where can I get help with Math and Stats?
How do I find a tutor?

UVic offers tutoring in a number of faculties:

How can I speak with a co-op advisor about my job placement?
How can I access religious services or spiritual support?
Where can I get help for students with accessibility needs?
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Where can I find information on finances/funding?
  • See Finances for information specific to graduate students
Where can I find support as a graduate student?
How do I get information about my thesis/dissertation?
How do I get help formatting my thesis/dissertation?
How do I get help with teaching online?
  • Take a look at the Teach Anywhere for resources and supports for instructors teaching online
How do I get help with my coursework?
How do I access health support?
    • In an emergency, call 911
    • Call HealthLinkBC at 811 from within BC to speak with a Health Service Navigator
    • UVic Health Services has transitioned to offering services almost entirely by telehealth.
      1. Appointments can be made by phone at 250-721-8492, from 8:30 am-4:00pm (phones are off between 12-1 pm). Please do not come in person to make appointments
      2. In-person visits are still available for health concerns that medically require seeing a doctor or nurse in-person. Please call to discuss your appointment options with the front desk
      3. For more information, see COVID-19 service update
    • See Health and Dental for information about the plans offered through the Graduate Student Society
    • For more information about medical insurance for UVic students, see Eligibility and medical insurance
How do I get help with my program/graduation?
How can I get writing support as a graduate student?
Where do I find help for working as a Teaching Assistant (TA)?
  • There is an array of supports available for TAs at UVic, from webinars and courses on how to TA for online courses, to facilitating both asynchronous and synchronous online discussions, and grading and assessing assignments online. For more information, contact Gerry, TA Coordinator at ltsitac@uvic.ca
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Health & Wellness

  • In an emergency, call 911
  • Call HealthLink BC at 811 from within BC to speak with a Health Service Navigator
  • UVic Health Services has transitioned to offering services almost entirely by telehealth.
    • Appointments can be made by phone at 250-721-8492, from 8:30 am-4:00pm (phones are off between 12-1 pm). Please do not come in person to make appointments
    • In-person visits are still available for health concerns that medically require seeing a doctor or nurse in-person. Please call to discuss your appointment options with the front desk
    • For more information, see COVID-19 service update
  • The Vancouver Island Crisis Society  offers free, confidential, anonymous support via their Crisis Line: phone 1-888-494-3888 available 24/7, or text 250-800-3806, available 6:00pm-10:00pm
    Pacific Time, 7 days a week

I’m feeling isolated or anxious - what can I do?
I think I might have Covid-19 - what should I do?
  • The BC government has developed a self-assessment tool to help determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to do so
  • If you are concerned about the intensity or duration of your symptoms, please contact your doctor or call HealthLinkBC at 811, a free provincial health information and advice phone line
  • Call ahead before you get medical care. If leaving your home for medical care, call ahead and tell the clinic you are coming in and that you have symptoms of COVID-19. Remind each health care provider that is taking care of you that you have symptoms of COVID-19
How do I access mental health support/talk to someone?
How can I get health services support?
  • In an emergency, call 911
  • Call HealthLinkBC at 811 from within BC to speak with a Health Service Navigator
  • UVic Health Services has transitioned to offering services almost entirely by telehealth.
    1. Appointments can be made by phone at 250-721-8492, from 8:30 am-4:00pm (phones are off between 12-1 pm). Please do not come in person to make appointments
    2. In-person visits are still available for health concerns that medically require seeing a doctor or nurse in-person. Please call to discuss your appointment options with the front desk
    3. For more information, see COVID-19 service update
  • For more information about medical insurance for UVic students, see Eligibility and medical insurance
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Where can I find support as an Indigenous student?
How do I access the Indigenous Emergency Assistance Fund?
How do I get other financial assistance?
How do I make an appointment with a counsellor?
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Where do I get information related to COVID-19?
How do I contact International Student Advising?
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How do I book a study space on campus?
  • Current students can now book a study space in the McPherson Library BiblioCafe, Monday-Friday.
    • Choose an all-day booking from 9am-4pm (with a break between 12-1pm), or a 3-hour booking from 9am-12pm or 1pm-4pm.
    • For details about the space, including safety guidelines and booking information, go to the UVic Libraries Study Space.
    • A limited number of drop-in spaces are also available
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How do I replace my student card?
  • Contact the OneCard Office at onecard@uvic.ca, Monday-Friday 10:00am-4:00pm
How do I drop or add a course?
How do I change or declare my major/minor?
How do I apply to graduate?
How do I get financial help?
How do I request an Academic Concession?
How do I make an appointment with counsellor?
How can I get help with my coursework?
Where can I get help finding work or a co-op placement?
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Why isn’t my Netlink ID working?
How can I find my lost document?
  • Do not try to open the file again, and do not shut down or log off your computer; email lctecdsk@uvic.ca for assistance; they will walk you through the steps you can take to try and recover the file
How do I get help working with software?

Excel

 

Word, Google Docs, and other word processing software

 

Assistive technology

How can I get more information on how to use technology for my online classes?
  • Technology Guide for Students: These self-paced modules help students get started with the online learning technologies for their courses. This includes basics for learning in Brightspace, Zoom, and Blackboard Collaborate, etc. This guide is available in all Brightspace sites as well in the Support area of TeachAnywhere site.
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UVic Learn Anywhere

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the University of Victoria stands, and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.